Welcome to our FAQs page, where we've compiled answers to the most commonly asked questions about bouncy castle hire. We understand that planning an event can come with a lot of queries and uncertainties, and we're here to provide you with clear, helpful information. Whether you're curious about safety, booking procedures, or finding the perfect bouncy castle, our FAQs are designed to make your journey to a memorable event a breeze. Explore below for expert insights and solutions to all your bouncy castle-related inquiries.
Here is a list of some of our frequently asked questions. If you can't find the answer you are looking for then please don't hesitate to get in touch with us and we will be happy to help.
Q: What areas do you cover?
A: We cover a large West Midlands area including; Wolverhampton, Walsall, Dudley, Telford, Birmingham, Cannock, Lichfield and Stafford. You can see our full postcode list here.
Q: What are your office hours?
A: Our office is open 9am till 6pm daily.
Q: Why should I choose to book with Bouncy Bouncy Boo?
A: We have been in the inflatable hire business for over a decade and have built up years of experience. We have many 5* reviews on our Google business listing and always strive for customer satisfaction. You can rest assured that safety is our first priority and we have all the relevant safety requirements in place.
Q: How do I make a booking?
A: Please book through our simple, online booking form. You can check availability and book online 24 hours a day, as our live booking system shows real time availability. Just choose the product or package you would like to hire, click on the 'book online' button toward the bottom of the page, fill in your details and we'll do the rest.
Q: How much notice do you need in order for me to make a booking?
A: We require at least 2 days notice to make a booking with us. Please note that during the summer months we book up weeks in advance and struggle to accommodate last minute bookings, therefore we do recommend that you book in early as soon as you have a date set.
Q: How much do your inflatables cost?
A: Prices can be seen on each product listing. Please note these prices are for day rate regardless of the number of hours hired (please see our delivery & collection times below). When booking online we do offer a 10% discount when booking 2 or more items.
Q: Do you charge a delivery fee?
A: Yes, we do have different delivery fees for different postcode areas. These are based on distance and road accessibility and we review these amounts regularly. You can see how much your postcode will be for delivery by checking availability on one of our products and selecting your postcode from the drop down menu, or check out out delivery areas page.
Q: Do you have minimum order values?
A: Yes we have a minimum order value of £60 (excluding delivery fee) for all bookings. Some of our postcode areas have a higher minimum order value due to the distance.
Q: What does the final price include?
A: The final price includes delivery, setup and collection with everything needed for hire. Each inflatable comes with 1.5hp blower, 25m extension lead, crash mat and metal pegs.
Q: Do I need to pay a deposit?
A: Yes we take a 25% non-refundable deposit on every booking and this is then deducted from the total cost leaving your remaining balance due in cash on delivery. Please note all deposits and any payments made are non-refundable, please see our Cancellation/Refund Policy for further information.
Q: How and when do I pay the remaining balance?
A: The remaining balance is due in cash on delivery after our delivery team have set everything up for you.
Q: How long do I get to keep the inflatable?
A: We usually deliver the castles first thing in the morning and then collect them later on that day, all our delivery and collection times are on the product links and you can see them below. If you want it for more than one day we do offer multi-day prices.
Q: What are your delivery and collection times?
A: Home Addresses - Our delivery times will be anytime between 7:00am-12:30pm and collection times between 5:30pm-9:00pm, unfortunately we cannot guarantee or give specific times as these are done by postcode routes (which vary each day depending on the areas we are in). We do offer an overnight option, which guarantees you the use for the whole evening and collection will be from 8am the following day (we are unable to guarantee a specific time). This is charged at £30 per booking (not per item hired).
Venues - If your party is at a venue and you require exact times, then please fill out the 'venue use only' section on the booking form. We ask that you allow 1 hour access time either side of your event to allow us time to set up and pack away. Please note our last venue collection time is 8.00pm. Do not fill this section in if you are booking for a home address as the times will be ignored.
Please note all times are approximate.
Q: Do you offer overnight hire?
A: We do offer an overnight option, which guarantees you the use for the whole evening and collection will be from 8am the following day (we are unable to guarantee a specific time). This is charged at £30 per booking (not per item hired).
Q: When the castle is delivered, do I have to set it up myself or do you do it?
A: The delivery person will completely set up the castle, give you a demonstration on how to use it safely and then leave it in your control. When we turn up to collect the castle, we will also dismantle it and pack it away.
Q: Do you inflate the bouncy castle when you have delivered it? Will I be able to put it down?
A: Our bouncy castles are inflated using electric fan blowers. They are simply plugged into a suitable socket in your house or venue and we supply a 25m long extension lead with all inflatables so you don't need a socket nearby. To deflate the castle, simply turn off the socket and unplug the fan, it will slowly collapse (just make sure nobody is using the castle at the time!).
Q: How long does set up and pack down take?
A: On average it takes us at least 20 minutes to set up, but this time will obviously increase the more items you have.
Q: Can you set up the inflatables indoors?
A: Yes the inflatables can go indoors but you must check the height of the ceiling before booking. The ceiling must be higher than the height of the castle booked. Heights of all our castles are on our website on each product page including the required space.
Q: Can you set up the inflatables outdoors on hard surface?
A: No. If you are booking for outdoors it must be on a real grassed surface only, as the inflatable needs to be pegged down for health and safety reasons.
Q: Can you set up on a slope?
A: All of our inflatables are best set up on a flat, level surface; however we can set up on a slight slope where possible. Typically, we will place the entrance of the unit at the top of any slope. If the slope is more than a little, we may not be able to set up in that location. Your installer may request an alternate location so please have one in mind. The safety of the children is the most important consideration when selecting a setup area. Before booking we recommend that you please forward any photos of your hire area to our email address at info@bouncybouncyboocastlehire.co.uk or send them to 07980041585 (we are also on WhatsApp on this number) so that we can check and advise.
Q: Is it ok to put a bouncy castle on my lawn, will it cause much damage?
A: We only put our bouncy castles on a lawn area when outdoors. For safety reasons we must hammer in 6 securing pegs to hold the castle down during use. The holes left over from the securing pegs will disappear after a few days.
Q: How much space is required?
A: The dimensions of our inflatables are shown on each product item, including the required space.
Q: I've measured my area and I'm still unsure. Can you help?
A: Yes send us some photos of your hire area and we'll advise on the best inflatables to fit the space. You can send these to our email address at info@bouncybouncyboocastlehire.co.uk or send them to 07980041585 (we are also on WhatsApp on this number) so that we can check.
Q: What kind of access do you need for delivery?
A: The castles are wheeled into position using a sack trolley/cart, so we will need a standard size path to get the castle into your garden or venue. If you have a lot of steps or a tight entrance way, please let us know so that we can assess the access. Some of our larger inflatables require extra access width, please check each inflatable description where you will see the required access width and give us as much information about the route before delivery.
Q: What happens if it’s raining or particularly bad weather on the day of the booking?
A: We will still aim to deliver in the rain. Most of our inflatables come with shower covers and all our extension leads are fully showerproof so showers won't stop play! Although the rain covers are great for showers, they do not guarantee 100% protection from the rain. If torrential rain is forecast then we would recommend you postpone your event or cancel if a suitable indoor area is not available. If you would like to cancel or reschedule your booking please do so by the day before your hire. Please see our Cancellation/Refund Policy for more information.
Q: Do you charge for cancellation?
A: We don't charge a cancellation fee, so please give us as much notice as possible so that we can hire the castle out to somebody else. Please note all deposits and any payments made are non refundable (see our cancellation and refund policy). Cancellations must be done by 6:00pm the day before your booking. If you cancel your booking on the day then you will still be charged the full booking cost.
Q: Do you have insurance and health & safety documents?
A: We carry 5 million pounds worth of public liability cover, however as per our terms and conditions we cannot be held liable for any injuries caused whilst the castle is in your care. You are the sole person responsible for the inflatable and it's use and therefore should anything happen, you are liable to a claim as the hirer. Our Public Liability covers US against set up faults or faulty equipment etc. Please see our Health & Safety page for more information.
Q: Am I allowed to hire an inflatable for my event then charge people to use it?
A: Yes you are, but you must bear in mind that you are in charge and must make sure that people who use the castle are safe, don't overload the castle to try to make extra money. As the hirer you are liable for any damages. You can see the number of users per height bracket on the front of each inflatable.
Q: How many children/adults are allowed on the castle?
A: Each castle has different limits. Please note children's castles should never be used by heavier adults, remember the hirer is responsible for any damage. You can find the allowed number of users on each product listing and on the front of each inflatable.
Q: Are your units safe? Will you teach me how to have a safe day of fun?
A: Yes, they are designed from the ground up with safety in mind. In addition, we review all safety rules with you prior to use. While no one can guarantee safety, we do everything we can to promote safe use of our products to ensure your day is filled with fun, not hospital visits. Please see our Health and Safety page for more information.
Q: What are the appropriate ages for bouncing?
A: We cover all ages. We are insured for children, teenagers and adults, so anybody can join in the fun.
Q: Do they need electricity? How much does it use?
A: Yes. We will bring an extension lead with us, so you'll need an outlet near the set up area. The blower runs continuously and uses approximately £0.25 of electricity per hour. Your hair dryer uses more than that!
Q: My party is tomorrow. Can I still get a rental?
A: Maybe! Drop us a message on 07980041585 with your requirements and we will try our best to accommodate you.